Installing your new theme is very straight forward and should be familiar to anyone who has worked with WordPress to any degree before, however we will outline the process here for you to ensure a trouble-free installation.
To begin, head to your WordPress dashboard and navigate to Appearance in the main menu, from the sub-menu on this page you will then need to select Install Theme, followed by the Upload button. You can see these steps in the animation below.

Its importing you upload the correct zip. By default most users will download the entire package when purchasing a theme, this needs to be unzipped and within this you will see various files and folders covering documentation, demo-data and of course the theme itself - typically the zip you need to upload will have a name similar to themename.zip - this is the one to upload here.
Once the upload has taken place, you will need to hit the ###strong
If your working with a fresh installation of WordPress, one final step you may wish to follow is to set your sites permalinks to something a bit nicer to look at (for a details overview of this settings you can view our ###a href="http://www.tommusrhodus.com/wp-basics-wordpress-settings-overview-discussion-media-and-permalinks/" rel="nofollow">blog post). To apply 'pretty permalinks' to your WordPress installation, just head to Settings > Permalinks and set the option to 'Postname'.
When you first install the theme you'll see a popup on your dashboard from the theme asking you to install a number of plugins.

Allow the theme to install these for you. The plugins which are installed are dependent of the theme, the images below are for illustrative purposes only.
TIP - You can install all plugins at the same time by checking the box at the top of the this list, see below for an example.

Once done (the process should take no more than a few minutes) You will see a confirmation notice similar to the image below.

Now you have the themes plugins installed, you can continue to the next stage of the setup and import the demo data without any issues.
Your theme is ready for WooCommerce if you need eCommerce in your theme. There’s 2 steps to set this up, but you should also consider installing my demo data with WooCommerce pages and posts to make your life easier after setting up the plugin.
Go to “plugins” => “add-new” => “install” and search for WooCommerce & then run the installer.
Once activated, WooCommerce will take you to a setup screen - simply follow along each set of options and ###strong
By far the easiest way to use WooCommerce is to first install the WooCommerce demo data and then configure it to your needs, you already have all the required WooCommerce pages installed so now we just need to populate them.
Head to the Demo XML Data folder in your download, the data we’re after is called woocommerce.xml
For details on importing this data, head to the Installing the demo data section of this documentation.
That’s all you need to do to get a fully functioning shop within your theme, with the WooCommerce pages installed and with the WooCommerce demo data installed you’re ready to rock.
You may want a little more help with how to use WooCommerce though, well your theme does not modify any of the default WooCommerce methods of working, so by far the best resource for WooCommerce now is that already written by WooThemes themselves, below is a selection of links worth visiting;
###a href="http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/" class="button blue" rel="nofollow">Getting Started with WooCommerce
Full details of how to add and manage your product base;
Handling digital downloads;
###p
###a href="http://docs.woothemes.com/document/smart-coupons/" class="button blue" >Coupons
Finally, if you really need some 101 help with WooCommerce, WPTuts did a great mini-series which you should take a read of;
We have created a very simple system which can help you get your new theme setup like the demo in just a few clicks, however its crucial that you install all of the themes required plugins prior to beginning the import.
IMPORTANT NOTICE
When setting up stack you have the choice of two page builders - Variant and Visual Composer, its important to select the builder you wish to use and then install the relevant demo data for that page builder. If you were to install Visual Composer and then install the Visual Composer demo data, the process will not work as expected and you will need to restart.
Once you have selected and installed all of the plugins needed + the page builder you want to use, you can go ahead and start importing the data. To begin single click import, you need to head to Appearance > Import Demo Data - you will be greeted by the following choice

From here, simply click the data package you want to setup, and hit 'Import'. Bare in mind, the import process can take anywhere from 5 to 60 minutes (depending on the speed of your server etc) - you must not navigate away from the page whilst the import takes place (though you are free to open a new tab and browser other areas of your WP dashboard).
I have created a folder labeled "Demo XML Data" which contains an export for the Live Preview. The place to upload this XML file is in WordPress under Tools > Import.
Once you've arrived on the Import page, you will click on the "WordPress" link: Wordpress - Install the WordPress importer to import posts, pages, comments, custom fields, categories, and tags from a WordPress export file.
The first time you do this you will get a pop-up prompting you to install the "WordPress Importer". You will need to click "Install Now". Then You will have installed the plugin and need to click "Activate Plugin & Run Importer".
From here you will just need click "Choose File" and select the demo-data.xml file. Then click "Upload file and import".
You will then be prompted to Assign Authors. You can read the description at the top as this explains everything. Note: Make sure you Import Attachments.
Check the box "Download and import file attachments". This will download attachments for images included in the Live Preview demo.
You now just need to wait for the importer to finish. This might take a few minutes depending on your hosting server speed.
Ok, so far we have installed the theme, we have installed the plugins and imported the demo data, whats next?
The final step in getting your new theme setup and ready for you to edit as you wish is to setup your home page and menu. To begin, head to Settings > Reading, here you will need to set your Front Page.
By default WP is set to show your latest posts, however to make your theme just like our demo you should select a static front page from the pages provided in the demo data.

Please note - is important to set the Posts Page here also (you should find a blog page in the demo data)
Finally, if you have not done so already, its highly advisable to update your permalink settings. To do this, head to Settings > Permalinks and select any option other than default. We recommended 'postname' - as you can see below.

The theme offers many options and customization possibilities - to access them simply head to Appearance > Customize within your WordPress dashboard and explore.
Dont see the option you want? Let us know and we will see what we can do. We love feedback here at TommusRhodus
Since Visual Composer 4.8 - the process of activating VC for use on custom post types such as Portfolio items or Mega Menu Items (depending on your theme) has slightly changed.
The area can now be found under the Role Manager Tab within the Visual Composer settings area
Once here, navigate to the Post Type dropdown and switch from Pages Only to Custom - this will then allow you to check each post type you wish to enable Visual Composer on.

Heads Up!
Team posts are automatically show at /team/ on your site, though you can use the page builder to add these to a page instead.
Team posts work just like blog posts. Ensure each team post has a featured image set. You’ll also want to set a job title, and some social icons for each team member using the additional inputs underneath the WP Editor/
Our mega menu system offers a very simple to use method of creating stunning dropdowns in no time. The process of creating a mega menu is covered above, but for further details do continue reading.
Creating a Mega Menu
To begin, you will need to create your sub menus (the menus you will want to show within a mega menu column), so head to Appearance > Menus and create 1 to 4 menus - these will be used in the next step, so be sure to create all the menus you need (enough to fill the number of columns you wish to display)
Next, head to Ebor Mega Menu within your WP admin, and select Add New

Within the Mega Menu editing screen you will see a regular content area (area A marked below) as well well as a special meta box (B on the image below) and a featured image area (C)

The content area is used to place text etc to the left of a mega menu item, the featured image area is used as the background for this text and finally you can select the menus you created in 1st step and assign hem to Menu Column 1 > 4
A powerful feature available in Stack is the all-new tabbed content areas. These allow you to create complex but stunning tabbed areas and are incredibly flexible to use. The video above details how it all works, however you will also find details below.
Step 1 - Add The Block To Your Page
To begin, add the 'Tabs Sections' block to your page

Step 2 - Adding and Setting Up Tabs
Once the Tabs Sections block is added, you will need need to add a Row within this block, like you see below.

As you will also see in the above animation, as we are using a row as a pseudo tabbed area, you need to open the newly added row settings (via the edit icon) and within the Row Type field, type 'tab' - you can also add the title you would like for the Tab in the Tab Title field above.
Depending on your chosen background style for the tab, you may wish to also add one of the complimentary CSS classes such as 'imagebg' - for details on this please see https://tommusrhodus.ticksy.com/article/9990/
Step 3 - Adding More Tabs
Adding more tabs is simply a case of repeating the above step, just click the + icon and add another row as you wish. Remember, each row is a new section within the Tabbed Content area.

Stack uses a few key CSS classes which can be used within Rows to alter the background, orientation and text-alignment - using them is very simple, you just take the class from the list below and add it to the custom class area within a rows settings (seen below)

We will now detail the available classes and what they do.
bg--primary
Quite simply, this will give the row a background based on your primary color selection in the theme options
bg--primary-1
Quite simply, this will give the row a background based on your primary color selection in the theme options
bg--secondary
This will give a row a slightly different, but still light background, ideal for creating visual heirachy on long pages containing many sections
bg--dark
This gives you a darker row (with light text). This is perfect for breaking up your pages sections and giving things more visual appeal.
imagebg
Use this class if your using a background image or gradient for a row or section
remove-column-padding
This class allows the columns within a row to have 0 padding
space--lg
This class adds more spacing around a row
unpad--bottom
Remove padding/spacing from the bottom of a row
Demo data installed correctly, but there's no imges? You either forgot to import attachments when installing demo data, or your server is configured to not allow incoming attachments. You'll need to go through the theme, posts, portfolios and set featured images accordingly.Seeing a red warning where a revolution slider should be? You just need to import the demo slider included in your themes Demo XML Data folder provided in your package (see video above).No Menus?! Help! This is simple, go to appearance -> menus and set your registered menus to a theme location.I'm getting 404 errors on posts & pages. See the permalinks section of this documentation.My site is slow to load & pages. See this article.For Stack, Foundry, Padre, Somnus, Machine, LaunchKit, Union, Meetup, Pivot, Acomb and Fulford Users - use the following video guide in conjunction with this article.
For Lydia, Lumos, Kwoon, Hygge, Malory, Kubb and Finch Users - use the following video guide in conjunction with this article.
Due to recent changes in the Instagram API - the process for setting up an instagram feed has become a little trickier, but this guide will help with every step of the way. Essentially you need to create a Client (so Instagram know who you are), and then an access token (the thing that gives your site permission to show images)
IMPORTANT NOTE - You will need to follow these steps using the account you wish to display in your feed, you are not able to show another users feed so using one account (your own for instance) to display anothert users images (your client, for example) will not work.
Step 1 - Creating A Client
To begin, you will need to visit https://www.instagram.com/developer/, where you will be greeted by the following screen.

Hit the 'Register Your Application' button to continue to the next step. On the next screen (seen below) hit 'Register a New Client'

Next, you need to fill in the form provided - most of it is self-explanatory, the key thing to remember is to enter the following in the Valid Redirect URL field
http://www.tommusrhodus.com/instagram/

Ok, step 1 is done, you now have a client, and more crucially, you now have the Client ID you need for the next part. Copy this Client ID into a notepad, you will need it again soon.

Step 2 - Edit Client
Now you have a client, your going to need to allow it to authorise use of your images. To do this, hit the Edit link to begin editing your clients settings.
Once in the settings, head to the Security tab and Uncheck the Disable Implicit OAuth option and hit save.

Step 3 - Putting It All Together
Remember that Client ID from before? Your going to need it here.
To create the Token needed (to enter into the theme options) you will need to copy this url into whatever text/code editor you wish
https://api.instagram.com/oauth/authorize/?client_id=CLIENT-ID-HERE&redirect_uri=http://www.tommusrhodus.com/instagram/&response_type=token&scope=public_content
Replace the CLIENT-ID-HERE text with your actual client ID and then copy the whole URL (complete with your own ID) into your browser.

Next, you will be asked to Authorise access, just hit the Authorise button and continue to the final step.

Once done, you will be presented with this screen.

Copy the Token provided into the theme settings and your done

TROUBLESHOOTING
1. Receiving a 400 error? You must ensure the redirect URL you are entering is EXACTLY as follows (trailing slash included)
http://www.tommusrhodus.com/instagram/
2. Please note that sadly, the way in which Instagram have changed their API means that HashTag based feeds are currently unavailable. We're happy to have created a system to get user feeds back up and running and will re-add HashTag feeds in the future if we can. Your understanding that we're doing everything within our power is appreciated.
3 - When creating your client for the above steps, you MUST make the clients using the account which contains the images you wish to display. You cannot create a client based on one account, and then expect the feed to be able to show another users images - since the Instagram update this simply cannot work.
When using the Google Maps page builder block, you will need to use the iframe supplied by Google to create your map.
Creating this iframe is simply, but not very clear.
Simply hit the menu icon on the upper left of the screen, then hit Share and within the popup that appears, select the embed tab - this will give you the iframe code as needed

Sadly, by default, WordPress has no easy method built into it for taking control of things such as the order of your Posts, categories (Portfolio, Team, Classes etc based on your theme) - Thankfully there is a very handy plugin which can help - Intuitive Custom Post Order

To install the plugin, simply head to Plugins > Add New and search for Intuitive Custom Post Order - once installed, you will need to head to Settings > Intuitive CPO to set things up. Once there you will see the following screen (the items will vary depending on your theme)

Simply Tick the box next to the content you wish to control and hit save.
Now you can quickly and easily re-order your items by simply dragging them within the WP Dashboard - you can see this wonderful plugin in action below.

Im seeing a 'stylesheet missing' error when trying to upload the theme
Im setting a max_upload_size error when trying to upload the theme
Where is my Visual Composer/Revolution Slider license?
I cant import the demo data, why?
Im getting a 404 error when viewing my portfolio/team etc
My site is slow to load, why?
Iv received an email saying there is an update, what do I do?
I want to translate the theme into my language/change some wording - what do I do?
Im seeing a 'stylesheet missing' error when trying to upload the theme
This means your uploading the wrong zip package. When downloading your theme you have the option to download the full package, or the installable theme itself.

We suggest to download the whole package, then unzip this to locate your theme.zip file (theme name will change based on your purchased theme.

Im setting a max_upload_size error when trying to upload the theme
Some hosting, especially budget shared hosting, may impose file restrictions for uploads to your WP site. In some cases, installing this plugin and work very well https://wordpress.org/plugins/increase-upload-max-filesize/ however if it fails to work then you will need to contact your hosts to they can make the necessary changes from there end as this is something we cannot help with from a theme point of view.
Where is my Visual Composer/Revolution license?

Premium plugins such as Revolution Slider and Visual Composer may request a purchase code during use. This code is used to provide direct updates and support from the plugins creator and as such is not required or supplied for use with our themes. Our frameworks have been carefully create to ensure your running the latest compatible version at all times, so you have no need to worry. Please note that we manually update our bundled plugins after thorough testing as some plugin updates have bugs that we are unhappy to ship to our customers, you will receive updates when we are happy with the plugin. If you truly require auto-updates from these plugins you’ll need to purchase a personal license, please note this is the same for each theme on themeforest that bundles plugins.
I cant import the demo data, why?
Some budget hosting such as godaddy etc are quite poor and offer little in the way of resources so a large task such as importing a whole demo and images etc can be a little too much for them. In cases like this, the 1st thing you should try is the Fallback method - it uses special plugins to lighten the load and helps in 99% of cases.
if the issue persists, then you will need to contact your hosts who can hopefully increase your servers performance to suit the task.
Im getting a 404 error when viewing my portfolio/team etc
WordPress is a rock solid platform in most cases, but sometimes, when working with a new theme for instance, it needs a little nudge to update all of its core settings etc. If your seeing a 404 error or such when trying to view your projects (or team members, clients etc - depending on your theme)
To do this, simply head to Settings > Permalinks and select 'postname' from the options listed - even if this option is already selected, hit save anyway (this is the nudge we mentioned earlier) - Once done, you should be able to view all your content with no issues.

Should any issues remain, this indicates an issue with your server (the theme has no control of this) so you will need to contact your hosts for further support.
My site is slow to load, why?
As you saw when viewing the demos of our themes, our themes are capable of being blisteringly fast, however you may ocationally notice your site is not loading as fast as you hoped – here you can find some tips for ensuring your new site loads as quickly as possible http://www.tommusrhodus.com/speeding-up-wordpress/
Iv received an email saying there is an update, what do I do?
To update your theme to the latest version, you should re-grab the theme files from the downloads page of your themeforest account. You should then use the this article: http://www.tommusrhodus.com/updating-wordpress-theme-themeforest/
I want to translate the theme into my language/change some wording - what do I do?
Like most WP themes, our theme is translatable via the provide PO file - you can read more about this process here http://www.tommusrhodus.com/wp-basics-translating-your-wordpress-theme/ as well as check out this handy video guide for this task
These Tickets are not for Customisation requests (theme modification, behaviour changes, moving elements, 3rd party plugin integration etc.) Any ticket relating to customisation will be politely forwarded to -- http://www.tommusrhodus.com/contact/ -- and then your ticket will be closed.
"style.css is missing" scroll to the bottom of this message for the answer.
I run support Weekdays 9am - 5pm GMT. You can expect a response within 12 - 48 hours, Monday to Friday unless there is a national holiday. Here is a list of UK national holidays: https://www.gov.uk/bank-holidays. Note that "bumps" to tickets put you to the back of my queue, be patient, every ticket is answered promptly.
What these tickets are for:
Help using theme features, bug reports & reasonable feature requests for future updates. Need to update your theme? See here: http://www.tommusrhodus.com/updating-wordpress-them...
What these tickets aren't for:
Any issues relating to 3rd party plugins not recommended by the theme, theme customisations, or theme changes your client requires.
What counts as customisation?
If you want to change the appearance or functionality of the theme by editing or extending the theme's code, then that is customisation, and will not be supported through these tickets. Likewise if your client has a function request that does not exist in the theme, these tickets are not the place to have the theme extended for this.
Do you need customisation work?
If that's exactly what you're here for, you can fill out a custom work form here; http://www.tommusrhodus.com/contact/
Things to check when leaving a ticket:
Cheers & Thanks again for your purchase!
A quick point on theme support: All of my themes are tested and thoroughly scrutinised by themeforest support staff and are confirmed 100% working, if you're having any issues you should be 99.9% sure it's a user error, or a bug I will be happy to fix with you. With this in mind, please keep your tone calm & professional, you will always get the same from me. Any tickets left with vulgar language, or with threatening, unprofessional language will be promptly closed and/or deleted. All tickets left with a calm, professional tone will receive awesome support, as always.
"style.css is missing", no it isn't, one of two things has happened and I can help you with both:

To begin editing your page with the Variant Page builder simply click the Variant link available in your WP page editing area or the 'Edit with Variant' link in your WP Admin bar.
You will notice that the available sections panel has opened. Add some sections to your page by clicking on the section thumbnail. You will see that once a section is added to the page, it also gets added to your layout map in the sidebar. Try adding some different content sections and reordering them by dragging their titles up and down in the layout map on the sidebar.
Add a navigation by clicking the 'Navigation Styles' button in the sidebar, select your desired style from the list to add it to your page.
Once you have added sections to your page and edited content. Click the Save icon in the menu and you will see a 'Saved' promt pop up to confirm your new page is ready to go.
Pages using Variant not showing images after moving domain
Please note this applies to Variant users only. If you have recently moved domain or moved your site from local to web hosting, there is a small chance you may experience some missing images/404s for certain images. This will be noticeable right away, as images will no longer appear if you have been affected.
If your noticing the issue at all, please do create a ticket and we will be happy to assist.