# LiveSmart Video Chat

Created: 12/01/2019
By: LiveSmart Video Chat Team
Email: contact@livesmart.video

Thank you for purchasing LiveSmart Video Chat. If you have any questions that are beyond the scope of this help file, please feel free to email via my user page contact form here.

## Table of Contents

1. Overview
2. Supported Browsers
3. Features
4. Usage
5. Industries
6. Installation and FAQ

### Overview

LiveSmart Video Chat is a standalone web application with video, audio, recording, screensharing and file transfer face-to-face communication channels and integrated chat. It has own push notification server, that is based on Socket.io or Rachet PHP websocket libraries. It does not require any additional installations or third party logins and accounts. The contact button can be set on your web site and give you information about your visitors. They can directly call you if you are online.

### Supported Browsers

LiveSmart Video Chat is supported on all major browsers:
- Desktop PC. Microsoft Edge 12+, Google Chrome 28+, Mozilla Firefox 22+, Safari 11+, Opera 18+, Vivaldi 1.9+, IE 11 (Needs installation of Temasys plugin. You will be guided through the installation process)
- Android. Google Chrome 28+ (enabled by default since 29), Mozilla Firefox 24+, Opera Mobile 12+
- Chrome OS.
- Firefox OS.
- at least iOS 11. MobileSafari/Mac Safari. For legacy Safari (older than v.11) you will be prompted to install Temasys plugin.

### Features

Feature | Demo and usage
--- | ---
Live video | Basic demo with screen sharing, snapshot, picture-in-picture and file transfer
Whiteboard and recording | Demo with included recording option and whiteboard
Online scheduling | Health-care solution. Schedule meetings on definite timeframe. Meeting is automatically stopped at the end and there is a timer showing the remaining time.
Admission room | Admission demo. In order attendee to enter the meeting, the organizer should admit him in.
Online lessons | Broadcasting demo. Ideal for online classes. There can be one presenter and up to 30-40 attendees.
Private rooms | Demo with private access. If you want to protect your room. Here is described how to do this.
Social login | Attendee login with Facebook or Google
Speech recognition | Speech recognition demo. Speak and the other party will receive text.
Speech to text & translation | Translation demo. Speech to text and translation. It requires Google API key and is available for Chrome.
Stream a video | Demo. Make a video file and broadcast it.
Chat engagement | Chat engagement. Agents from the Dashboard can engage visitors of the site by starting a chat session with them.
Demo with presence button | Dashboard login with demo/demo and open in a new device or incognito tab the visitor button
Integrations | Integration with WoWonder, WonderTag theme, PlayTube Platform, DocTreat theme and LatePoint. For more info, visit this Integration guide.
Video logs | Gather all video related events - start/stop video, attendee join/leave, start/stop screenshare, start/stop recording. Available in the Dashboard
Offline form | If your agent is not available, the visitor can anyway send an email. For demo visit Contact options and if the Start Video Chat button is red, click on it.
URL shortener | Make user friendly URLs for your agents and visitors. Login to Dashboard with demo/demo, go to Room management and create a room with predefined short URLs
Switch camera | Switch between front and back camera of your mobile.
Localization | For more information about how to do the localization of LiveSmart, visit this guide.
Chrome Assistant | Chrome extension that is helping agents to contact their visitors and is removing the necessity of being logged in the Dashboard panel
WordPress Plugin | Install this plugin to add easily the presence button to your WP pages and posts;

### Requirements

- HTTPS (SSL certificate) needed;
- For server side scripts: at least Node 8.0;
- You can set own TURN server (recommended) or use the Google default STUN servers.
- For room, agent and user management, for chat history and short URL you need PHP/MySQL;
- for complete installation instructions, check this Installation Guide;

### Usage

Possible usages:
- Set an online/offline contact button on your site and track and contact your visitors;
- Set a private room and share it with your contacts in order to establish a direct video call with screen sharing and file transfer;
- Switch between front and back camera of your mobile to make an outstanding demo for your customers;
- Use only chat for support and fun;
Check here available scenarios of usage!

### Industries

- All kind that can use peer-to-peer video communication on most of the browsers;
- Tech support. Share screen or transfer files with your troubled customers;
- Health care consultations;
- Online sales;
- Real estate agents;
- Car resellers;

### Installation Guide and FAQ

Installation Guide
Installation Tutorial (installation wizard)
Installation Tutorial (manual steps)
FAQ Section
Integrations

### Support

If you have questions or requirements, please send email to: contact@livesmart.video with a description of the problem and the system you are using - backend (Node.js or PHP, libraries, versions, error logs), browser name and version and if possible console logs, OS.

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