New:

* E-Mail piping feature now accepts ticket creation via e-mail, but only from registered user e-mails.
* "Awaiting staff reply" filter is added and you can use it to display tickets where last reply was posted by customer.
* "Requested closure" filter is added and you can use it to display tickets where customers requested closure.
* Tags are shown under each ticket in ticket list and you can modify this in Screen Options. (Attachments, Awaiting staff reply, Requested closure)
* You may choose not to send e-mail notification for ticket closure to customer directly from Ticket Closure form.
* Customers are able to re-open tickets, if Allow Re-Opening option is enabled in Preferences.
* Configurable CRON for Auto-closing tickets.
* 2 new e-mail templates for CRON tasks.

Updates:

# Documentation updated.
# Minor GUI update in backend.
# Reply box on Single Ticket preview page is hidden by default for easier reading except on tickets with "Awaiting reply" tag.
# Search is improved, it now searches for terms in replies as well.
# Added new content tags for use in e-mail templates:
    Dynamic URL - (ticket.dynamic_url) URL will change accordingly to whether ticket / reply was posted from front-end or back-end. Works only for customer-side creation & reply e-mail templates.
    Scheduled Closure (Day / Date / Date & Time) - (ticket.scheduled_closure.day / date / datetime) how many days are left until automated closure (if cron is enabled)
# Changed template structure for both back-end & front-end. Read documentation for more info.
# Changed Add-Ons structure (hooks & filters).
# Updated [aiosc_ticket_list] shortcode. Read documentation for more info.

Fixes:

- Fixed "Last Update" column, now it's updated regularly whenever someone replies to ticket.
- Fixed aiosc_Capabilities::role_has_cap() function, now it returns correct result.
- Fixed javascript issue when you try to insert pre-made response while TinyMCE editor is in Text mode.
- Fixed javascript issue where new reply was not shown in the list of replies in front-end.