<p>Hello {%customer.display_name%},</p>
<p>Your <a href="{%ticket.url%}">ticket</a> is re-opened and our staff will get back to you as soon as possible.</p>
<p>You can preview ticket by clicking on <a href="{%ticket.url%}">this</a> link.</p>
<p>Regards,<br />
{%site.name%}<br />
<a href="{%site.url%}">{%site.url%}</a></p>