<p>Hello {%operator.display_name%},</p>
<p>You have been assigned to a new <a href="{%ticket.url%}">ticket</a> created by {%customer.display_name%}.</p>
<p>You can preview & close ticket by clicking on <a href="{%ticket.url%}">this</a> link.</p>
<p>Regards,<br />
{%site.name%}<br />
<a href="{%site.url%}">{%site.url%}</a></p>