<p>Hello {%customer.display_name%},</p>
<p>{%operator.display_name%} has posted new reply on this <a href="{%ticket.url%}">ticket</a>:</p>
<p style="padding: 20px 0; border-top: 1px solid #eee; border-bottom: 1px solid #eee;">{%reply.content%}</p>
<p>You can preview ticket by clicking on <a href="{%ticket.url%}">this</a> link.</p>
<p>Regards,<br />
{%site.name%}<br />
<a href="{%site.url%}">{%site.url%}</a></p>