<p>Hello {%operator.display_name%},</p>
<p>{%customer.display_name%} has re-opened <a href="{%ticket.url%}">ticket #{%ticket.id%}</a> and you should check it out as soon as possible.</p>
<p>You can preview ticket by clicking on <a href="{%ticket.url%}">this</a> link.</p>
<p>Regards,<br />
{%site.name%}<br />
<a href="{%site.url%}">{%site.url%}</a></p>