<p>Hello {%customer.display_name%},</p>
<p>It's been a few days and we haven't heard back from you about this ticket.<br />
If we don't hear from you within {%ticket.scheduled_closure.days%} days, we will consider your ticket solved.</p>
<p>Regards,<br />
{%site.name%}<br />
<a href="{%site.url%}">{%site.url%}</a></p>